Either stop by your Erickson Advantage community Sales and Information Office or call your local community licensed sales representative listed below (Monday through Friday, 8:30 a.m.—5:00 p.m.):
Ann's Choice, Warminster, Pennsylvania | Ashby Ponds, Ashburn, Virginia | Avery Point, Short Pump, Virginia |
Brooksby Village, Peabody, Massachusetts | Cedar Crest, Pompton Plains, New Jersey | Charlestown, Catonsville, Maryland |
Eagle's Trace, Houston, Texas | Fox Run, Novi, Michigan | Greenspring, Springfield, Virginia |
Highland Springs, Dallas, Texas | Lantern Hill, New Providence, New Jersey | Linden Ponds, Hingham, Massachusetts |
Maris Grove, Glen Mills, Pennsylvania | Oak Crest, Parkville, Maryland | Riderwood, Silver Spring, Maryland |
Seabrook, Tinton Falls, New Jersey | Siena Lakes, Naples, Florida | Tallgrass Creek, Overland Park, Kansas |
Wind Crest, Highlands Ranch, Colorado | Windsor Run, Matthews, North Carolina | |
Other Resources
Medical
UnitedHealthcare Customer Service & Coverage Decisions
PO Box 29675
Hot Springs, AR 71903-9675
UnitedHealthcare Appeals and Grievances
PO Box 6106
MS CA124-0157
Cypress, CA 90630-9948
Part D Prescription Drugs
UnitedHealthcare Part D Coverage Determinations
PO Box 31350
Salt Lake City, UT 84131-0350
UnitedHealthcare Part D Appeals and Grievances
PO Box 6106
MS CA124-0157
Cypress, CA 90630-9948
Member Appeals and Grievances
Information for filing a grievance, an organizational/coverage determination, and an appeal are below for your reference.
Download and print the Members Appeals and Grievances Process document.
Visit the Medicare.gov complaint website here
Medicare Contact Information:
1-800 Medicare (1-800-633-4227)
TTY: 1-877-486-2048
24 hours a day/7 days a week
Resources to help understand your coverage:
- CMS—Centers for Medicare & Medicaid Services: www.medicare.gov
- How the Medicare Beneficiary Ombudsman Works For You
- Social Security Administration: www.ssa.gov
- Find government offices in your county: www.countyoffice.org
Members may be eligible for Low-Income Subsidy (LIS) premiums. The LIS applies to the Part D portion of the premium. However, the monthly plan premium reflects both the medical and Part D portions.
For more information on LIS, click on the following links:
Champion
LIS Premium Summary Chart (English) (PDF file opens in a new window)
LIS Premium Summary Chart (Spanish) (PDF file opens in a new window)
Freedom
LIS Premium Summary Chart (English) (PDF file opens in a new window)
LIS Premium Summary Chart (Spanish) (PDF file opens in a new window)
Signature
LIS Premium Summary Chart (English) (PDF file opens in a new window)
LIS Premium Summary Chart (Spanish) (PDF file opens in a new window)
See also the CMS Best Available Evidence Policy.